Nintendo asked support representatives not to charge a fee for repairing Joy-Con controllers for Nintendo Switch set-top boxes if the user is faced with a “drift” problem – moving objects on the screen independently. As writes the edition Vice, the support service will not even ask for checks for purchase and a guarantee. In addition, Nintendo, apparently, will return the money paid for repairs Joy-Con earlier. Now when contacting the support team with the “drift” Joy-Con problem, users are first offered to update the software. If this does not help, then the device will be repaired for free. “We at Nintendo pride ourselves on creating quality products and constantly making improvements. We are aware of recent reports that some Joy-Con controllers are not responding properly to pressing. We want consumers to have fun with the Nintendo Switch console, and if something bothers them, we recommend visiting the tech support site for help, ”commented on the situation in Nintendo for The Verge. The “drift” of Joy-Con controllers is one of the most common problems with Nintendo Switch consoles. In addition to self-moving objects on the screen, it impairs the management of the game. The “drift” of the controller even led to a class action against Nintendo. The lawsuit was filed in the District Court in Washington by the law firm Chimicles, Schwartz Kriner & Donaldson-Smith (CSK & D). The company filed a lawsuit on behalf of Ryan Diaz, who bought the Nintendo Switch console in July 2017. According to the lawsuit, after 11 months, the Joy-Con controller began to “drift”. Repair helped, but not for long – after three months the problem returned. Diaz purchased an extra pair of controllers, but faced the same troubles. Lawyers accused Nintendo of intentionally distributing defective products. Now the company collects complaints from all users of Nintendo products affected by a similar problem.
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